Privacy Policy
Effective Date: June 15, 2026
Last Updated: June 15, 2026
This Privacy Policy describes how Natural Escapes Inc., doing business as Little Yukon Landscaping ("Little Yukon," "we," "us," or "our"), collects, uses, discloses, and protects information about you when you interact with us by phone, text message, email, our website at littleyukon.com, or in person at our location in Brainerd, Minnesota.
By contacting Little Yukon, using our website, or providing us with your contact information, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Little Yukon Landscaping is a family-owned landscape design, build, and supply company in business since 1973. Our business address is 4805 Ojibwa Road, Brainerd, Minnesota 56401. For any privacy-related questions, contact us at info@littleyukon.com or 218-330-6067.
2. Information We Collect
We collect information you provide directly to us and information automatically generated when you contact us. The specific information we collect depends on how you interact with our business.
Information You Provide
• Contact information: Name, phone number, email address, and mailing or service address.
• Project information: Details about landscape design, build, supply, or maintenance services you request, including site addresses, project scope, photos, and preferences.
• Communication content: Information you share with us during phone calls, text messages, emails, or written correspondence.
• Payment information: Billing details required to process payment for services. Payment card details are processed by third-party payment processors and are not stored by Little Yukon.
• Employment information: If you apply for a position, the contents of your resume, cover letter, and application materials.
Information Collected Automatically
• Call records: Inbound calls to Little Yukon may be answered by an automated virtual receptionist. The audio of these calls is recorded and transcribed for quality, training, accuracy, and compliance purposes. Recordings and transcripts are retained for a limited period and are not shared with parties outside Little Yukon and our service providers.
• Caller ID: The phone number you are calling from may be automatically captured when you contact us.
• Website usage: When you visit littleyukon.com, we may automatically collect standard web log information such as IP address, browser type, pages visited, and timestamps.
3. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and connect you with the right member of our team.
• Provide quotes, estimates, designs, and services you request.
• Schedule, deliver, and follow up on services and deliveries.
• Send you information you have requested by text message or email, including project details, billing information, hours, location, and contact form links.
• Process payments and manage accounts.
• Review job applications and contact candidates.
• Improve our services, train our staff, and evaluate the quality of customer interactions.
• Comply with legal obligations and respond to lawful requests from government authorities.
4. Text Messaging (SMS)
Little Yukon may send you text messages in response to your specific request during a phone call or in-person visit. This section explains how text messaging consent works. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How You Opt In
We will only send you text messages if you have given us explicit verbal or written consent to do so. During a call with our virtual or human receptionist, we will ask whether you would like to receive information by text and confirm the phone number we should use before any message is sent. Calls are recorded and transcripts are retained as the record of your consent.
What Messages We Send
Text messages from Little Yukon are informational and transactional in nature. They may include responses to your inquiry, billing contact information, delivery and appointment
confirmations, hours and location details, and links to our website. We do not currently send marketing or promotional text messages. If we expand to marketing messages in the future, we will obtain a separate opt-in and update this Privacy Policy.
Message Frequency, Rates, and Opt-Out
• Message frequency varies based on your interaction with us.
• Standard message and data rates from your mobile carrier may apply.
• To stop receiving messages, reply STOP to any message. You will receive a confirmation and no further messages.
• For help, reply HELP to any message, call us at 218-330-6067, or email info@littleyukon.com.
Mobile Information Sharing
Mobile information, including phone numbers collected for the purpose of text messaging, will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors and service providers solely to deliver the services you request is described in Section 5 below.
5. How We Share Your Information
We do not sell your personal information. We share information only as described below:
• Service providers: We use trusted third-party services to operate our business, including telephony and SMS providers, email and document management tools, accounting software, customer relationship and job management software, and payment processors. These providers only access information they need to perform their services and are contractually obligated to protect it.
• Subcontractors: For some landscape design and build projects, we engage subcontractors who require relevant project information (such as the service address and scope) to perform their work.
• Legal requirements: We may disclose information when required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Little Yukon, our employees, customers, or the public.
• Business transfers: If Little Yukon is involved in a merger, acquisition, sale of assets, or financing, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.
We do not share mobile phone numbers or text-message opt-in data with any third party for marketing or promotional purposes.
6. How Long We Keep Your Information
We retain personal information for as long as needed to provide services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts are retained for a limited period appropriate to operational and legal needs and are then deleted or anonymized.
7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
You have the following choices regarding your information:
• Access and correction: You may request access to the personal information we hold about you or ask us to correct inaccurate information.
• Deletion: You may request that we delete personal information we hold about you, subject to legal and operational record-keeping requirements.
• Opt out of text messages: Reply STOP to any text message, as described in Section 4.
• Opt out of email: Contact us at info@littleyukon.com to be removed from non-essential email communications.
To exercise any of these rights, contact us at info@littleyukon.com or 218-330-6067. We will respond within a reasonable time and may need to verify your identity before processing your request.
9. Children's Privacy
Little Yukon's services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.
10. Third-Party Links
Our website and communications may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Significant changes that affect how we use your information will be announced on our website or by direct notification. Your continued use of our services after a revision constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, contact us at:
Little Yukon Landscaping
4805 Ojibwa Road
Brainerd, Minnesota 56401
Phone: 218-330-6067
Email: info@littleyukon.com